Shipping policy
Shipping Policy for Nahtanra
Effective Date: 3rd September 2025
Thank you for shopping with Nahtanra. We’re proud to offer a curated selection of global products, fulfilled through trusted partners and delivered with care. This Shipping Policy outlines how and when your order will arrive.
1. Fulfilment & Delivery
Orders are fulfilled by our global logistics partners. Once your order is placed, it typically takes 1–5 business days for processing before shipment.
Estimated delivery times:
- United Kingdom: 3–14 business days
Please note: Delivery times may vary due to customs, local postal services, or product availability.
2. Shipping Costs
We offer free shipping to most UK addresses. Shipping costs are not calculated at checkout — they’re already included in our pricing.
In rare cases, orders to remote areas (such as the Highlands, Islands, or Northern Ireland) may incur additional courier fees. If this applies to your order, we’ll contact you before dispatch to confirm the small surcharge.
3. Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. You can monitor your shipment’s progress through our tracking portal or directly via the carrier’s website.
4. Customs & Import Duties
All international orders from Nahtanra are shipped duty-paid. This means customs fees, import duties, and related charges are covered by us. If any customs issues occur, Nahtanra will work with carriers and authorities to resolve them, ensuring your order reaches you without additional costs.
5. Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us at support@nahtanra.com. We’ll work with our fulfilment partner to resolve the issue promptly.
6. Address Accuracy
Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Contact Us
Questions or concerns? Reach out to:
Email: support@nahtanra.com
Address: 53 West Road, Sawbridgeworth, Hertfordshire, United Kingdom, CM21 0BL
Telephone: +44 7523 424946